If you are planning to return a transmitter to us for refurbishment, reprogramming, or data extraction (GSM units only), please contact us first in accordance with the Avian Transmitter Refurbishment Policy. We require advance notice of returning transmitters so that we can allocate space for them on our production schedule. Transmitters being returned for refurbishment or reprogramming require preauthorization and preapproval of current condition via photo documentation and a completed and submitted production form. Please submit an online production form prior to shipping and include a printed copy of the submitted form with the transmitters you are returning. Please remove all harnesses and attachments, and clean/disinfect your transmitters before shipping.

Transmitters should be shipped in their original packaging when possible, insured, and sent via a trackable service carrier (our preferred carrier is Federal Express [FedEx]). All transmitters should have their original button magnet securely attached to the STOP position (see the Field Manual for details).

Be advised that certain transmitters may not be eligible for refurbishment due to their age or condition. Please review our Avian Transmitter Refurbishment Policy to see if your transmitters meet the criteria for refurbishment.

INTERNATIONAL RETURNS

CONTACT US FIRST. It is imperative that we coordinate the return of your product so we can ensure you have the proper documentation required for returning goods to the USA. International returns must clearly specify on the shipping paperwork that the contents are “Made in the U.S.A. – Returning to Manufacturer for Repair”. Additionally, please use Federal Express (FedEx). We have an agreement with them to clear incoming international packages without additional charges and paperwork. Any taxes, duties, or fees that are added due to a lack of proper documentation or use of an alternate carrier service will be charged to the sender.

Microwave Telemetry, Inc. does not provide any warranty whatsoever, neither express nor implied, for any refurbished unit. The reverse engineering or attempted reverse engineering of any MTI product or technology is strictly prohibited.

Photo by François Sabathé