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Returning Transmitters to Us
Notify us if you need to return your transmitters for refurbishment or any other reason. Package the units well, in the original shipping box. For international returns, contact us for a Declaration for Free Entry of Returned American Products form to include with your shipping documents. Our carrier is FedEx. IF YOU USE ANY OTHER CARRIER, THEY LEVY CUSTOMS CLEARANCE FEES THAT WILL BE PASSED ON TO YOU.
In the past, we have been levied duties and taxes because the paperwork accompanying the transmitters did not state that the goods were manufactured in the United States by us. Dealing with the Customs Clearing department wastes a lot of valuable time. Please be aware of this when shipping the transmitters back to us or the package may be returned to you.
ANY PACKAGE CONTAINING TRANSMITTERS BEING RETURNED TO US WITHOUT THE PROPER PAPERWORK WILL BE RETURNED TO THE SENDER AT THE SENDER'S EXPENSE!